Online reputation, shitstorm and hate comments: react quickly and effectively
A shitstorm occurs in hours. We help you to react quickly: with deletions, counter-statements, omission and a clear communication strategy.
- Deletion of illegal content via DSA reporting channels
- Omission, counter-statement and criminal charges
- Crisis communication with legal protection
When the network turns against you
Not every criticism is illegal: opinions, even sharp ones, are protected. However, untrue factual claims, abusive criticism, insults, threats and the publication of private data are unlawful. Especially with shitstorms, both are mixed and creators are under enormous pressure.
We quickly analyze what is legally vulnerable and use the appropriate means: reports to the platforms under the Digital Services Act, cease-and-desist letters and injunctions against those responsible, criminal charges for threats and doxing. At the same time, we coordinate with you what you say publicly and what better not.
Typical situations in which we help
- A video with false allegations against her goes viral.
- You will receive masses of hate comments or threats.
- Your address or private data have been published.
- A media report contains false facts.
- An ex-partner or former colleague spreads rumors.
Legal basis at a glance
Opinion or fact
Factual claims must be true. Expressions of opinion are widely protected, but end in abusive criticism and formal insults.
Platform Obligations
According to the Digital Services Act, platforms must provide reporting channels and check reported illegal content. You have to justify your decisions.
Claims
There are claims for injunctive relief, removal and, under certain circumstances, monetary compensation claims. The counter-statement against the media comes into consideration.
Criminal law
Insulting, slandering, threats and the damaging distribution of personal data are punishable. A criminal complaint can help identify anonymous perpetrators.
Practical examples: typical scenarios
We regularly meet the following scenarios in the consultation. They are anonymized and simplified and show how such cases are typically classified. They do not describe any specific mandates and do not promise a specific result.
Viral false claim
Situation: A channel claims a creator has embezzled donations.
Legal assessment: The claim is untrue and defamatory.
Our approach: We obtain an injunction and have the video and reuploads deleted.
Doxing
Situation: After a dispute, the home address of a streamer will be published.
Legal assessment: This is punishable and violates personal rights.
Our approach: We have the content deleted, filed a criminal complaint and advise on security measures.
Comment wave
Situation: After a failed joke, a comedian receives thousands of comments, including threats.
Legal assessment: Criticism is permissible, threats and insults are not.
Our approach: We filter the illegal content, report it in a bundled manner and vote on a statement.
That’s how we go
- 1
Initial assessment
You briefly describe the facts to us and send documents such as a contract, cease-and-desist letter or screenshots. We will tell you promptly where you stand and what the next steps will cost.
- 2
Secure evidence and deadlines
We document posts, stories and chat history in court and record all deadlines. Content disappears quickly, especially with social media.
- 3
Set strategy
Together we decide whether negotiation, defense, cease-and-desist letter or contract drafting is the right way. It is always about your reach and your business relationships.
- 4
Implement and enforce
We negotiate, formulate, answer and, if necessary, go to court, also in an urgent procedure. You will regularly be informed of what is happening.
Regarding the costs: Before every step we tell you what it costs. Depending on the case, we charge a flat-rate fee or by hourly rate according to the Lawyers’ Remuneration Act (RVG). If the opponent is obliged to reimburse, for example in the case of a justified cease-and-desist letter, we will claim these costs for you. More on this on our page Fee.
Common mistakes to avoid
- Hit back in public in affect.
- Not secure evidence.
- Fight permissible criticism with cease-and-desist letters.
- Wait too long for content to spread.
Frequently asked questions about online reputation
How quickly can content be deleted?
In the case of clear violations of the law, often within days, with an injunction, even very short-term.
Can I identify anonymous perpetrators?
Partly, about claims for information against platforms or a criminal complaint.
Should I comment publicly?
That depends on the case. We will legally vote on any statement beforehand.
Related Topics
Do you need an assessment quickly?
Tell us your request. We’ll get back to you in advance and tell you in advance what costs you have to expect.