The Digital Services Act gives users rights over large platforms. What Creator can do with locks and deletions.
Duty of justification
Platforms must justify decisions about lockdowns, deletions and range restrictions. You must offer an internal complaints procedure and inform about out-of-court dispute resolution bodies.
What you can do
- Request and secure justification
- Lodge an internal complaint in a timely manner
- Call the out-of-court dispute resolution center
- Courts for recovery in court
Contractual Claims
In addition to the Digital Services Act, there are contractual claims under the terms of use. In the past, courts have required platforms to recover blocked accounts if the ban was unauthorized.
Practical examples
Lock without justification
Situation: A gaming channel is blocked without justification.
Classification: The platform violates its duty to justify.
Recommendation: Lodge a complaint and request justification.
Shadowban
Situation: A creator’s range suddenly collapses.
Classification: Restrictions on range must also be justified.
Recommendation: Request information and review complaint
Hacked account
Situation: An account is taken over, support does not respond.
Classification: The platform must restore access.
Recommendation: Escalation via the legal contact points.
Conclusion
Creators are not at the mercy of platforms. Fast and documented action significantly increases the chances.
Do you have questions on this topic? More on this on our page Platform Law and Community Policy or directly via our Initial assessment.
Frequently asked questions
Must a platform justify why it blocks my account?
Yes According to the Digital Services Act, very large platforms must be blocked and restricted clearly and specifically justified. A blanket notification of a violation of the guidelines is usually not sufficient.
What are the deadlines for objecting to a ban?
The platform’s internal complaints procedure is open at least six months after the decision is made. Economically, however, every day counts: the earlier you object and secure receipts, the greater the chance of getting the account back quickly.
Can I also take action in court against a ban?
Yes In addition to the complaint and the out-of-court settlement of disputes, an injunction is possible if the ban is unjustified and endangers considerable income. German courts have repeatedly obligated platforms to restore accounts.
Further information: Platform Law and Community Policy · Cease-and-desist letter and enforcement